1- Overall reactivity/Availability (speed of response on clarifications/requests)

2- Pre-award sales performance (respect deadlines, clarity of offers)

3- Technical support/competence (solutions proposed, technical documents, reports)

4- Project team performance (communication/availability/reliability)

5- Reliability of project delivery schedules

6- Quality compliance of products

7- Quality of delivered products (packaging)

8- Quality/price ratio

9- How satisfied are you with our company?

<- Not satified                                                                 Very satisfied ->